Study FAQs

Need help? Email help@TriangleTravelSurvey.com or call 1-800-981-1100.

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Frequently Asked Questions About the Study

What is the Triangle Travel Survey all about?

The survey is collecting information on day-to-day travel and activities in the Triangle region: how we travel, where we go, how long it takes us, and what we do when we arrive. We want to obtain a complete picture of travel patterns in the region.

How will the survey results be used?

This survey will help the North Carolina Department of Transportation and regional transportation agencies prioritize transportation and land-use improvements. For example, what role can transit, carpool, and biking play in improving regional mobility? Where are transportation improvements needed to relieve congestion?

How does my input help improve travel on the roads in my community?

Transportation planners need data about local travel characteristics to understand and plan for current and future transportation needs.

What is the Triangle Travel Survey region?

The survey region includes all of Durham, Orange, and Wake counties and portions of Chatham, Harnett, Johnston, Franklin, Granville, Nash, and Person counties. If you received an invitation to participate, you live in the survey area.

How was I selected to participate?

Invited households (like yours) were randomly selected from all the residential addresses in the survey area.

Why should I participate?

We need local travel characteristics for local transportation system analysis and planning. Your responses have a significant impact because yours is one of a small number of households participating.

My travel on my assigned day isn't "typical" — should I still participate?

Yes. This survey is about what you actually do, not what you usually do. Please report your travel even if it isn't "typical".

I don't travel very much — should I still participate?

Yes. Whether you make a lot of trips or don't go anywhere at all, please report what actually happens on your assigned travel date.

How is my personal privacy protected?

All of your answers are strictly confidential. Your responses are grouped with the responses from all other participating households and will not be analyzed individually. A copy of this survey's privacy policy is available here.

What will I get for participating?

As a thank you, your household will receive your choice of either a $10 Amazon.com gift card or a $10 Walmart gift card within 15 business days after all household members complete the survey.

Who should I contact if I still need help?

Contact us directly if you need help by visiting the Contact Us page.

Frequently Asked Questions about Participating in the Study

What is my first step in participating?

Click the participate link and use your household's password to log into the survey and complete the Household Questionnaire. You can also call and complete the questionnaire by phone at 1-844-393-4436.

What do I do on the assigned travel day?

On the assigned travel day, each member of the household should bring a Travel Log with them to record details of their trips and activities. A few copies of the Travel Logs have been mailed to you. If you need more copies, the Travel Log is available here to print.

Why is my household assigned a specific travel date?

To depict the full picture of local travel characteristics, we need sufficient travel data across all weekdays and across the entire survey period. For a specific date, a certain number of households (like yours) are sampled / chosen to participate in the survey. We are asking for information about the travel made by each person in your household on this specific weekday. We call this date your "travel day" or "travel date".

What is a trip?

A trip is anytime you travel for 100 feet or longer and stop at a new location for a purpose. Even if you stop briefly for gas, at an ATM, or to drop a child off at school, travel to that stop counts as one trip, and travel from that stop to another destination is a separate trip. There is always a purpose (or even multiple purposes) for making a trip – to conduct activities at the destination. Therefore, activities are critical information for understanding the travel needs.

If you travel for 100 feet or longer but return to the same place (such as a recreational jog or bike ride), this counts as two trips: from the starting location to the furthest point you reach, and the reverse trip back.

Can you share some example trips with me?

Yes. Here are some example trips for you to think about:

Often what we think of as one trip is actually two or more trips. For example, "I stopped to buy gas and a snack on my way home from work" counts as two trips because there was a stop at a new location between your work and home, which led to one trip from work to the gas station and another trip from the gas station to home.

Should my children participate?

Yes, trips to and from school, sports practice, play dates, and other activities help us understand the full nature of how the transportation system is used, and how it can be improved.

What is a household?

Everyone who lives in a dwelling unit and shares the kitchen is a part of that household. It can include roommates, friends or household help as well as relatives.

What do I do after the travel logs are complete?

After filling out the Travel Logs on the assigned day, complete the follow-up survey online or by phone within one week of your assigned travel day. Refer to the Travel Logs when responding to questions about your trips and activities.

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